Terms and conditions

1. Who we are

The website brutalis.ro is operated by:

• Name: BRUTALIS SOFTWARE & DIGITAL SOLUTIONS SRL
• Unique registration code (CUI): 52828732
• Trade Register number: J2025084406005 (EUID ROONRC.J2025084406005), registered on 3 November 2025
• Registered office: Scheia village, DC Scheia, postal code 727525, Suceava County, Romania
• Email: office@brutalis.ro
• Phone: +40 750 472 764

2. Purpose and acceptance

The site presents our services: web design, web development, online stores, UI/UX design, visual identity, mobile apps, SEO, maintenance and digital content management.

By using the site you confirm that you have read these terms. If you do not agree with them, please do not use the site. Our services are aimed mainly at professionals (companies, sole traders, institutions).

3. Offers and contracts

The information on the site, including the packages and prices shown, is indicative and is not a binding offer.

A contract is concluded only by written acceptance of a tailored offer or by signing a contract. Price, deadlines, payment method, deliverables and intellectual property rights in the work are set in that document, which prevails over these terms for that project.

4. Contact form

Sending the contact form does not create a contract and does not oblige us to give a positive answer. Your data is processed under the Privacy Policy.

Please fill in the form with real data, about yourself or on behalf of the party you represent. We reserve the right to ignore automated, abusive or unlawful messages.

5. Intellectual property

The content of the site (text, design, code, graphics, logo, photos, videos) belongs to BRUTALIS SOFTWARE & DIGITAL SOLUTIONS SRL or is used with the holders’ permission, and is protected by Law no. 8/1996 on copyright and related rights and by trade mark law.

You may not copy, republish or distribute the content without our written consent, except for short quotations that name the source. Portfolio projects are shown as examples of work; client names, logos and marks belong to their owners.

6. Fair use

• do not try to harm the security, availability or operation of the site;
• do not send automated messages, spam or unlawful content through the form;
• do not harvest the content of the site in bulk by abusive automated means.

7. Liability

We make reasonable efforts to keep the information correct and current, but the site is provided “as is”. We do not guarantee uninterrupted operation and are not responsible for temporary outages or for the content of external sites we link to.

Nothing in these terms excludes or limits liability where the law does not allow it (for example for intent or gross negligence) and it does not affect consumers’ mandatory rights.

8. Information for consumers

If you are a consumer (a natural person acting outside their trade or profession), the mandatory consumer protection rules apply, in particular Government Emergency Ordinance no. 34/2014 on consumer rights in contracts with traders (implementing Directive 2011/83/EU).

For distance contracts you generally have the right to withdraw within 14 days without giving a reason (art. 9). Under art. 16 the right of withdrawal is lost for services fully performed with your express consent after you were told you would lose it, and for work made to your specifications or personalised. To withdraw, write to the email address above.

Pre-contract information, the total price including all taxes and our identification details are given in the offer sent before you accept it.

9. Complaints and dispute resolution

If you have a complaint, write to us first at the email address above; we try to settle it amicably and answer within a reasonable time.

Consumers may also use alternative dispute resolution (ADR, “SAL” in Romania) under Government Ordinance no. 38/2015, through the platform of the National Authority for Consumer Protection: https://reclamatiisal.anpc.ro. You may also contact ANPC (anpc.ro) or the competent courts.

The EU Online Dispute Resolution platform (ODR) was repealed by Regulation (EU) 2024/3228 with effect from 20 July 2025, so we no longer link to it.

10. Governing law

These terms are governed by Romanian law. Disputes are settled by the competent Romanian courts, without affecting the right of consumers to go to the court of their domicile where the law gives them that right.

11. Changes

We may update these terms; the version in force is the one published on this page, with its last-updated date. For ongoing projects, the terms of the offer or contract concluded remain valid.